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General Questions

What is Zadu?

Zadu is an online e-commerce store based in Bangladesh, offering trendy fashion and lifestyle products, including Men’s & Women’s Collections, Bags, Kids’ Wear, and Home Decor.

How can I contact Zadu?

You can reach us via:

  • Email: zadusworld@gmail.com
  • Hotline: +8801999305191
  • Social Media: [Facebook/Instagram links if available]
What are your business hours?

Our customer support is available 24/7 via email and phone.

Ordering & Payment

How do I place an order?

Simply browse zadu.xyz, add items to your cart, proceed to checkout, and complete payment.

What payment methods do you accept?

We accept:

  • Cash on Delivery (COD)
  • Mobile Banking (bKash, Nagad, Rocket)
  • Credit/Debit Cards (Visa, Mastercard)
Is my payment information secure?

Yes! We use secure payment gateways to protect your data.

Do you charge for delivery?

Delivery fees vary based on location. Some promotions offer free shipping—check the website for updates.

Shipping & Delivery

How long does delivery take?
  • Dhaka: 1–3 business days
  • Outside Dhaka: 3–7 business days
Can I track my order?

Yes! After dispatch, you’ll receive a tracking number via SMS/email.

Do you deliver outside Bangladesh?

Currently, we only deliver within Bangladesh.

Returns & Refunds

What is your return policy?
  • Items must be unused, undamaged, and in original packaging.
  • Return requests must be made within 7 days of delivery.
How do I request a return/refund?

Email zadusworld@gmail.com or call +8801999305191 with your order details.

How long do refunds take?

Refunds are processed within 3–5 business days after we receive the returned item.

Can I exchange a product?

Yes, subject to availability. Contact customer support for assistance.

When will I receive my order?

Track the status of your order: Woodmart marketplace provides the ability to track the status of an order by tracking number.

Product & Quality

Are your products original and high-quality?

Yes! We source products from trusted suppliers to ensure quality and authenticity.

What if I receive a damaged/wrong product?

Contact us immediately with photos of the issue, and we’ll arrange a replacement/refund.

Do you offer size guides?

Yes! Check product descriptions for sizing charts or contact us for help.

Discounts & Promotions

Do you offer discounts?

Yes! Follow our social media and subscribe to our newsletter for exclusive deals.

How do I apply a promo code?

Enter the code at checkout under the "Promo Code" section.

Can I combine multiple discounts?

No, only one promo code can be used per order.

Account & Technical Issues

How do I reset my password?

Click "Forgot Password" on the login page and follow the instructions.

Why is my payment failing?

Ensure your card/bKash has sufficient funds, or try another payment method.

The website isn’t loading—what should I do?

Clear your browser cache or try accessing it from another device. If the issue persists, contact us.

Still Have Questions?

Reach out to us anytime at zadusworld@gmail.com or call +8801999305191. We’re happy to help!